Custom Ring Design
We have the technology to design your ring right before your eyes while you have our designer make any adjustments you desire. We meet by appointment only, so please call in advance if you are planning to meet with us. We ship across Canada so custom design at a distance is a specialty for us! We have lots of happy customer to show for it from Vancouver to Nova Scotia.
How to Buy a Diamond
Visit our showroom where we will take time with you to explain the differences in diamond color, clarity and cut. Watch us demonstrate these characteristics with real diamonds so that you have a true comparison and can make an informed decision. We offer a unique, full service approach to custom jewellery design. Our gem (gemology?) specialists are ready to answer your questions and help you find the perfect gemstone for your ring.
The diamond information form below is your ticket to get started. Fill out your details below and one of our diamond specialists will contact you (time guestimate?). Your details will not be shared and will be not be used for email marketing purposes.
Shipping, Return Policy and Custom Made Jewellery
Free shipping to Canada and the US.
Orders will be processed and shipped once payment has been received. All items are shipped insured overnight shipping where Fedex next-day delivery is available. If you notice a package has been tampered with, do not sign for it and call us immediately. We only use Fedex shipping for items over 1000.00.
Shipping Loose Diamonds.
Loose diamonds ship in 2-5 business days.
Shipping Engagement Rings or Wedding Rings.
Engagement rings and wedding rings ship in 2-8 business days. Platinum items take 7-13 business days.
Shipping other Jewellery.
All other jewellery items such as earrings, pendants and gold chains ship in 2-8 business days.
Shipping Custom Rings and Jewellery.
Custom made jewellery is shipped in 10-15 work days after your design has been approved.
Please call if a rush order is needed. A rush fee may apply.
If you have any questions, please feel free to contact us toll free: 1-866-388-6977 or 1-204-388-6000. After hours line 204-371-8565.
14-Day Return Policy :
Refunds are made using the same country currency used to pay for the item. Refund amounts are calculated based on the original sale/quote price in USD, and the exchange rate for selling USD at the Bank of Montreal at time of refund. Refunds will be done the following business day after the item has be received and confirmed. Please allow 3-4 days for receipt of refund as items may be shipped to a gem laboratory for confirmation. Return shipping and insurance charges are the responsibility of the sender. Restocking fees may apply, see below.
Returning Loose Diamonds.
Loose Diamonds must be sent back within 14 days of receipt for a full refund less a 55.00 restocking fee (internet orders) or 100.00 restocking fee (special orders in store) to cover the costs of shipping.
Returning Engagement or Wedding Rings.
Settings or rings must be sent back within 14 days of receipt for a refund less restocking fee. Many of our rings are custom made to fit your finger size and the diamond(s) purchased. For this reason a restocking fee on the ring/setting portion of the sale may be deducted to cover the cost of ring sizing and setting the diamond(s). The restocking fee is 25% or 350.00 (which ever is less) on the setting portion of the purchased item. The restocking fee does not apply to the center diamond purchased. For example if the setting cost was $350.00, and the cost of the center diamond was $3000.00, the restocking fee would be 25% of the $350.00 setting which would equal $87.50 This is to cover the cost of setting the diamond(s), sizing, shipping and credit card fees. The restocking fee can be applied as a credit to an other item we sell of equal or greater value for your total order.
There are no refunds given on custom designed jewellery. We offer several rendered computer generated images of the item for your confirmation before the item is created. A credit may be considered depending on the design.
Returning all other Jewellery.
All other jewellery must be returned within 14 days of receipt for a full refund less a 40.00 handling fee to cover shipping and credit card charges.
Items must be received by us in original condition and if applicable accompanied with the original laboratory report and gift box. There is a 250.00 USD charge for damaged or lost certificates. Items that have been altered or damaged in any way (for example sizing, setting of gems, chipping of gems, rings showing wear) are non-refundable. If you have purchased a loose diamond and have had it set in a ring by another party, no refund will be available for the diamond.
If we hold a diamond or any item for more than 14-days on your behalf after receiving it, no refund will be available. The diamond or item will be shipped to you at your convenience. This may occur when waiting 2-3 weeks for a custom made ring. We will gladly send you a photograph of the diamond the moment it is received in office for you to confirm the diamond.